Return and refund policy

The products sold by C.D. Jeux are new and without defects (unless otherwise mentioned on the invoice or the product purchased). 
 
If you receive a product whose box is damaged following your online purchase, you can contact us so that we can reimburse you for the damaged product provided that it is returned to the physical C.D. Jeux store. The return must be made within 2 days of receipt of the package. 
 
If you are unable to come to the physical C.D. Jeux store, we invite you to contact us at the following address: info@cdjeux.ca. 
 
The refund for the returned game will be made within 30 days following return to the store. 
 
For products damaged following shipping, C.D. Jeux will reimburse you the price of the game including shipping costs you paid (if applicable). 
 
Returned products must still be in the original protective packaging or sealed stickers. 
 
No returns will be authorized for opened boxes or for boxes from which the protective packaging or stickers have been removed. 
 
It is not possible to return a game with a damaged box if it was purchased in store. 
 
All returns for in-store purchases of games that meet the above guidelines may be exchanged for one of the following two options: 
 
1- A store credit for the full value of the product; 
 
2- A refund by the same payment method as that used for the original purchase. 
 
In the case of a refund, the refund amount will be reduced by transaction fees (which may represent 2% to 5% depending on the payment method used). 

Missing or damaged parts

Within 14 days of purchase, if parts are missing inside your game box or parts are damaged, it is possible to contact C.D. Jeux to obtain replacement parts. It is necessary to provide a photo of the damaged part to obtain its exchange. 
 
The time required to obtain replacement parts varies depending on the availability of another copy. In exceptional cases, it is possible that C.D. Jeux cannot honor the exchange of broken or missing parts. 
 
C.D. Jeux reserves the right to refuse the application of the return and missing part policy. 

(if any disparity are found in this page between french and english version, french version shall prevail).